The Operational Intelligence Platform for Frontline Teams

Lede asks the people on the ground what they are seeing, every shift. Leaders get a real-time picture of the risks and patterns building across their sites.

How Lede Works

Your teams capture context where the work happens. Lede surfaces the risks and patterns building across your sites.

Your Frontline

The people on the ground record what they are seeing, each shift, from wherever they are.

The Apps Capture It

Handover records the shift, and Forum keeps every site and team talking, all in one place.

Intelligence Surfaces It

A daily Cover Story, tracked themes and Ask Lede give leaders early visibility across every site.

A silent clip of Handover, Forum, Intelligence and Ask Lede. It plays three times as it scrolls into view, then stops, and a Replay Clip button plays it again.

Built for Your Frontline

See Lede in Your Industry

    See Lede for Hotels →
    9:41Lede
    Cover Story · No. 1

    Illustration with sample data.

    The Apps, One by One

    Each app captures context. Together they give you the full picture.

    Included

    Intelligence

    Read your operation like the front page of a newspaper. Every day, Lede prepares a Cover Story, a short news article that gives you new context about your business. For more in-depth analysis, you can chat to Ask Lede and generate charts and insights to help give you even more detail.

    Available

    Critical context dies at shift change.

    Handover

    Never lose what happened on the last shift. Handover turns end-of-shift notes into a clear, structured briefing, so the next person starts knowing what's urgent, what's flagged, and what to watch.

    Coming Soon

    Operational chatter is scattered across texts and group chats.

    Forum

    Keep every site and team talking in one place. Forum is built-in team chat for your sites, with the important themes surfaced up into your operation's Intelligence.

    Try the Demo

    Click through a live demo of the product.

    9:41
    Your Organisation
    Friday 11 September · No. 1

    Air conditioning drawing repeated guest complaints. Aging units heating rooms and survey scores.

    Guest feedback flagging air conditioning as outdated has appeared six times across the week, making it the clearest recurring thread in the data. Overnight room temperatures above 25°C on the east face generated further complaints, with night teams distributing fans as a short-term measure. Lift two also featured across multiple entries, though recent rides are smooth after a controller board replacement.

    Live

     5 recent
    Overnight access flag, Harbour DepotFlag
    Guest refund issued, room 426Flag
    Lift two intermittent, L3 to L7Flag
    East wing running hot overnightFlag
    Short staffing, Corridor BFlag

    Tracked Themes

    Recurring signals, seen 6+ times across your sites, or promoted from a forming pattern.

    ThemeSitesMent.30d
    Duty manager comp authorisation policyRecurring · Flag 17
    Checkout queue managementRecurring · Note 36
    East wing climate controlRising · Flag 29
    L Lede
    Your Organisation

    Compare Lede with How Businesses Hand Over Today

    Most teams already record what happens on shift. It lives in chat groups, notebooks and conversations at handover. Very little of it is read again.

    Lede Pen & paper WhatsApp / Slack / Teams Verbal handover
    Quick to capture on shift ✓ ✓ ✓ ✓
    Survives past the shift ✓ ? ✓ ✗
    Searchable history ✓ ✗ ? ✗
    Surfaces recurring themes automatically ✓ ✗ ✗ ✗
    Leaders see across every site ✓ ✗ ✗ ✗
    Structured signal, not noise ✓ ✗ ✗ ✗
    Auditable record ✓ ? ? ✗

    Pricing That Scales with Your Sites

    Commit annually and save 15%. Billed monthly.
    Free
    The essentials, free
    for up to 2 sites
    Sign Up
    Starter
    For your first paid sites
    $149/site · month
    + $50 per additional app
    Start Trial
    Growth
    For scaling operators
    $229/site · month
    + $50 per additional app
    Start Trial
    Enterprise
    For large operations
    Custom

    Each site includes 20 users, shared across your whole organisation. See the full pricing calculator.

    New to shift handover? Try the free shift handover checklist, the handover savings calculator or the frontline leadership quiz.

    Questions, Answered

    What is Lede?
    Lede is an operational intelligence platform. It asks the people on the ground what they are seeing each shift, then turns those notes into a clear picture of the risks and patterns building across your sites.
    Which industries is it for?
    Operators running frontline teams across multiple sites: aged care, healthcare, cleaning, security, facilities and hospitality. If your work happens on the floor rather than at a desk, Lede is built for you.
    How does the AI work, and is our data safe?
    Lede reads the handover notes your team already writes and groups them into themes, urgent flags and recurring issues. Your data stays yours. It is encrypted in transit and at rest, never sold, and never used to train public models. You can export or delete it at any time.
    How much does it cost?
    Pricing is per site, per month, and you only pay for the sites you run. Free covers up to 2 sites, Starter is $149 per site, Growth is $229 per site, and Enterprise is custom. Each site includes 20 users shared across your organisation.
    Do we need to install anything?
    No. Lede runs in the browser and on mobile, so your team captures each handover from wherever they are. There is nothing to install and nothing new for the floor to learn.
    How do we get started?
    Sign up for a free account and set up your first site in a few minutes. If you'd like a walkthrough first, book a call with the team.

    Read Your Operation Like a Front Page

    Lede partners with operators to build the tools you need most.

    Ask Lede

    Questions about the product, pricing, or getting started.

    Hi! I can answer questions about how Lede works, what it costs, and how to book a call. What would you like to know?
    Ask Lede is AI and can make mistakes. Please note, by continuing, you agree to the terms of our privacy policy. This conversation will be recorded.