Terms of Service

Lede Technologies Pty Ltd (ACN 698 337 718)

Effective date: 13 June 2026 · Last updated: 23 October 2026

These Terms of Service govern access to and use of the Lede platform and any associated Lede applications or services (together, the Lede Platform) provided by Lede Technologies Pty Ltd (ACN 698 337 718) (Lede, we, us).

By accessing or using the Lede Platform, you agree to these Terms. If you are accessing the Lede Platform on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

If you do not agree to these Terms, do not use the Lede Platform.

1. Definitions

In these Terms:

Operator means the organisation or business that has entered into a subscription agreement with Lede and administers access to the Lede Platform for its Workers.
Order Form means any order form, statement of work, plan schedule, discount plan schedule or other ordering document (whether paper or electronic) issued by Lede and accepted by the Subscriber, which sets out the Subscription details for an Account (including plan tier, modules, Sites, term, fees, billing period and any agreed discounts or minimum commitments).
Worker means an individual end user whose access to the Lede Platform is provisioned and managed by an Operator.
Subscriber means an Operator or individual who has purchased a subscription to the Lede Platform.
Site means a distinct location, service, facility, or operational unit of an Operator for which a Subscription is purchased, as configured in the Account. The Lede Platform is priced on a per-Site and per-module basis, and fees are attributed to individual Sites accordingly.
Account means the account created to access and use the Lede Platform.
Content means any data, text, files, shift notes, or other materials submitted to or processed through the Lede Platform, including Worker-generated shift notes and AI-derived outputs.
Data Classification means the three-tier classification system applied to Content as described in the Privacy Policy, comprising Tier 1 (Operational), Tier 2 (Behavioural), and Tier 3 (Sensitive) data.
Documentation means any user guides, help articles, or technical specifications made available by Lede.
Subscription means the right to access the Lede Platform for a specified period under a nominated plan.

2. Access and Accounts

2.1 Account registration

To access the Lede Platform, you must create an Account. You are responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account.

You must notify us immediately at privacy@workwithlede.com if you become aware of any unauthorised access to or use of your Account.

2.2 Operator responsibilities

Where you are an Operator, you are responsible for:

ensuring that Workers access and use the Lede Platform in accordance with these Terms;
managing the permissions and access levels granted to Workers;
complying with the operator responsibilities set out in the Privacy Policy, which is the authoritative statement of those responsibilities, including informing Workers about how their data is collected, stored, and processed, and doing so before they first use the Lede Platform and before any AI feature or geofencing is enabled on your account;
ensuring Workers use pseudonyms or codes rather than resident, client, or patient names when entering notes that reference third parties, particularly in aged care, disability support, and health settings;
not using Lede Platform data, including AI outputs, as the sole basis for any employment decision;
maintaining an internal response protocol for any safety or compliance signals surfaced by the Lede Platform;
ensuring your organisation holds any necessary authority to submit Content relating to Workers; and
maintaining accurate Account and billing information.

2.3 Eligibility

The Lede Platform is intended for use in a professional or business context.

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to create an Account.

If you create an Account on behalf of an entity (including an Operator), you represent and warrant that you have authority to bind that entity to these Terms.

Workers whose access is provisioned by an Operator are not required to hold their own Account. The Operator is responsible for ensuring each Worker it provisions is lawfully engaged.

Minor Workers

Workers under 18 years of age (Minor Workers) may only access and use the Lede Platform where their access is provisioned and managed by an Operator.

The Operator is responsible for ensuring that, before a Minor Worker first uses the Lede Platform (and before any AI feature or geofencing is enabled for that Minor Worker), the Operator has:

(a) provided the Minor Worker (and, where required by law or appropriate having regard to the Minor Worker's capacity, a parent or guardian) with clear notice of how the Minor Worker's personal information and Content will be collected, used, disclosed and stored in connection with the Lede Platform (including any AI-enabled analysis of notes or other Content); and

(b) obtained any consents or other authorisations required by applicable law for the collection, use and disclosure of the Minor Worker's personal information and Content.

The Operator must not provision access for a Minor Worker, or enable AI features or geofencing for a Minor Worker, where doing so would breach applicable law.

Nothing in this clause limits any obligations we may have under applicable privacy laws.

3. Subscriptions and Payment

3.1 Subscription plans

Access to the Lede Platform is provided on a subscription basis. Available plans, pricing, and included features are described on our website or in your order documentation. Subscriptions are priced on a per-Site and per-module basis unless otherwise agreed.

3.2 Billing

Subscription fees are billed in advance for each billing period. Usage-based AI charges, where applicable, are billed in arrears on the following invoice, as described in clause 3.8. If you make a change during a billing period that increases your subscription, the additional fee for that change is prorated and added to your next invoice, as described in clause 3.9. By providing payment details, you authorise Lede to charge the applicable fees to your nominated payment method. Payment processing is handled securely by Stripe. Lede does not store card details.

All fees are in Australian dollars and are exclusive of GST unless otherwise stated. GST will be added where applicable.

3.3 Changes to pricing

We may change subscription pricing by providing you with at least 30 days' written notice. If you do not accept the new pricing, you may cancel your Subscription in accordance with clause 11.1 before the new pricing takes effect. Continued use of the Lede Platform after the effective date of a price change constitutes acceptance of the new pricing.

3.4 Non-payment

If payment is not received when due, we may suspend access to the Lede Platform until all outstanding amounts are paid. We reserve the right to terminate your Subscription for persistent non-payment. Your rights under the Australian Consumer Law (ACL) are not limited by this clause.

3.5 Refunds

Fees are paid in advance and are non-refundable, except as required by the ACL. If you cancel a Subscription, or a Site is removed or your Subscription is otherwise terminated, access continues until the end of the paid period. No refund, credit, or pro-rata adjustment is provided for any unused portion of that period, unless required by the ACL.

However, this clause does not apply to any refund expressly required to be provided under clauses 10.3 (platform changes) or 18.2 (amendments).

Nothing in this clause limits any rights you may have under the ACL that cannot lawfully be excluded.

This clause 3.5 is subject to any different refund, credit or adjustment terms expressly set out in an applicable Order Form.

3.6 Fulfilment and delivery

The Lede Platform is a software-as-a-service product. There are no physical goods to ship. Access is provisioned electronically:

for paid Subscriptions, access is provisioned immediately upon successful payment; and
for any free tier, access is provisioned upon creation of the Account.

Provisioning of access for a billing period constitutes full delivery and fulfilment of the Subscription for that period, regardless of the extent to which you use the Lede Platform. Where Lede agrees to provide structured onboarding, implementation, or other professional services to an Operator, those services are provided under a separate order or services agreement and do not form part of the Subscription fulfilled under this clause.

3.7 Free trials

Where a free trial is offered, you may start a 30-day free trial of your chosen plan (Starter or Growth). No fees are charged during the trial period. When the trial ends, unless you have cancelled before then, and if you have added a payment card, your saved card is automatically charged and your Account converts to a paid Subscription of your chosen plan at the price then shown on our pricing page. If no valid payment card is on file when the trial ends, your Account does not convert to a paid Subscription and instead moves to the Free plan. What happens to your Content if your Account moves to the Free plan is described in the data retention section of our Privacy Policy. We will use reasonable efforts to send a reminder notice to the email address associated with your Account within 7 days before the end of the trial, confirming the trial end date, the applicable paid Subscription price, and how to cancel before the first charge.

3.8 AI credits and usage-based charges

AI features on the Lede Platform consume AI credits. Each plan includes an allowance of AI credits for the applicable billing period, as described on our website or in your order documentation.

You may purchase additional AI credits as credit packs, either as a one-off purchase or as a recurring add-on to your Subscription, at the prices then shown in the product at the time of purchase. A one-off credit pack is charged when you buy it; a recurring credit pack is charged in advance for each billing period alongside your Subscription.

Where usage-based (metered) AI billing applies to your Account, AI usage is charged in arrears at the rate then shown in the product, from the first credit used, without an included allowance. Those charges are added to the invoice issued at the close of the billing period in which the usage occurred, rather than billed in advance.

3.9 Mid-cycle changes

If you increase your subscription during a billing period - for example by adding a Site, adding user packs, or upgrading your plan tier - the additional fee for that increase is prorated for the remainder of the current billing period and added to your next invoice, rather than charged at the time of the change. If you decrease your subscription during a billing period, no refund, credit, or pro-rata adjustment is provided for the unused portion, as set out in clause 3.5.

This clause 3.9 is subject to any minimum term, minimum commitment, pricing, billing or change terms expressly set out in an applicable Order Form.

4. Use of the Lede Platform

4.1 Permitted use

You may use the Lede Platform only for lawful purposes and in accordance with these Terms and any applicable Documentation. The Lede Platform is intended for internal operational use by the Subscriber and its authorised Workers.

4.2 Prohibited conduct

You must not:

use the Lede Platform to engage in unlawful activity or to facilitate harm to any person;
attempt to gain unauthorised access to any part of the Lede Platform or to the systems or networks of Lede or any third party;
reverse engineer, decompile, or otherwise attempt to derive source code from the Lede Platform;
resell, sublicense, or otherwise make the Lede Platform available to third parties without our prior written consent;
use the Lede Platform in a manner that exceeds the scope of your Subscription or that imposes an unreasonable burden on our infrastructure;
submit Content that infringes the intellectual property rights of any person or that contains malicious code; or
circumvent, disable, or interfere with security features of the Lede Platform.

5. Content and Data

5.1 Your Content

You retain ownership of Content you submit to the Lede Platform. By submitting Content, you grant Lede a limited, non-exclusive licence to process, store, and use that Content for the purpose of providing the Lede Platform to you.

You are responsible for the accuracy, quality, and legality of Content you submit. You confirm that you hold any rights or authorities necessary to submit Content to the Lede Platform.

5.2 Data classification

All Content submitted to the Lede Platform is handled in accordance with the Data Classification framework set out in the Privacy Policy. Tier 3 (Sensitive) data - including health information, personal circumstances, or third-party vulnerability disclosures incidentally included in shift notes - is subject to the highest level of access restriction. Where Content is classified as Tier 3 under the Data Classification framework, Lede will exclude that Tier 3 Content from use for AI training and product improvement purposes and will implement reasonable technical and organisational measures designed to support that outcome.

5.3 Our use of Content

We will not use your Content for purposes beyond delivering the Lede Platform except as described in our Privacy Policy or as required by law. We do not sell your Content to third parties.

5.4 Aggregate and anonymised data

We may use aggregated, de-identified data derived from use of the Lede Platform for product development, analytics, and benchmarking purposes. This data will not identify you or your Workers. Tier 3 Content (as classified under the Data Classification framework) is not intended to be included in this aggregated, de-identified data. Lede will take reasonable steps to exclude Tier 3 Content from this use.

6. AI Features

The Lede Platform includes AI features that process shift note Content to generate summaries, incoming briefings, pattern detection outputs, and Manager Dashboard insights. By using AI features, you acknowledge and agree that:

AI outputs are generated as patterns for human review and are not findings, conclusions, or recommendations. They do not constitute professional, legal, or medical advice of any kind.
AI outputs must not be used as the sole basis for any employment decision, performance assessment, or disciplinary action relating to a Worker.
The AI features are designed to surface operational patterns, not to assess or rank individual Workers.
Where AI pattern features are active on any tier (including Free), shift note Content may be analysed across multiple shifts. Operators must ensure Workers receive disclosure of this before such features are activated.
Tier 3 (Sensitive) Content (as classified under the Data Classification framework) is excluded from AI training and product improvement purposes, and Lede will take reasonable steps to maintain controls designed to support that exclusion.

7. Intellectual Property

All intellectual property rights in the Lede Platform, including the platform, software, interfaces, and Documentation, remain the property of Lede or its licensors. Nothing in these Terms transfers any ownership of intellectual property to you.

We grant you a limited, non-exclusive, non-transferable licence to access and use the Lede Platform during your Subscription period, solely for the purposes described in these Terms.

You grant us a limited licence to use your trade name and logo to identify you as a customer of Lede, unless you request otherwise in writing.

If you give us feedback, suggestions, or ideas about the Lede Platform - however you choose to submit them - you grant us a perpetual, irrevocable, royalty-free licence to use them to operate and improve the Lede Platform. We will not publish your feedback, or attribute it to you or your organisation, without your permission. You are under no obligation to give feedback, and we owe you no payment or other compensation for it.

8. Privacy

Our collection, use, storage and disclosure of personal information (including any cross-border disclosure), and our use of analytics and session recording within the Lede Platform, are governed by our Privacy Policy available at workwithlede.com/privacy (Privacy Policy). The Privacy Policy is incorporated into and forms part of these Terms.

Where you are an Operator, you acknowledge that Lede processes personal information about Workers on your behalf in connection with the Lede Platform. You confirm that you have lawful authority to provide that information to Lede and that you have notified Workers of, and obtained any notices, consents or other authorisations required for, such processing in accordance with applicable privacy law and the requirements set out in clause 2.2 of these Terms.

The Privacy Policy also describes (as applicable) the kinds of personal information we collect, how and why we collect and use it, how it is stored and secured, applicable retention periods, storage locations, cross-border disclosure arrangements, details of analytics and session recording (including what is collected and how long it is retained), and how you may withdraw consent where consent is required.

9. Confidentiality

Each party agrees to keep confidential any non-public information of the other party that is designated as confidential or that would reasonably be understood to be confidential given its nature or the circumstances of disclosure.

Confidentiality obligations do not apply to information that:

(a) is or becomes publicly known other than through a breach of these Terms;

(b) was already known to the recipient at the time of disclosure;

(d) must be disclosed by law or court order.

Obligations under this clause survive termination of these Terms for three years.

10. Availability and Support

10.1 Platform availability

We aim to make the Lede Platform available at all times but do not guarantee uninterrupted access. Planned maintenance will be communicated in advance where practicable.

10.2 Support

Support is available in accordance with the terms of your Subscription plan. Support requests can be submitted to info@workwithlede.com.

10.3 Platform changes

We may update, modify, or discontinue features of the Lede Platform from time to time (including to maintain security, address technical issues, comply with law, improve performance, or evolve the product). We will notify you of material changes by email or by notice within the platform. If a material change would materially and adversely reduce the core functionality of the Lede Platform that you reasonably rely on under your current Subscription, we will provide you with at least 14 days' notice before the change takes effect (unless the change is required by law or is necessary to address a security risk or prevent harm, in which case we may implement the change sooner and notify you as soon as practicable).

If you do not accept a material change described above, you may terminate your Subscription by giving written notice before the effective date of the change. If you terminate under this clause, we will refund any prepaid fees for the unused portion of the then-current billing period (calculated on a pro-rata basis). Nothing in this clause limits any rights you may have under the ACL.

11. Suspension and Termination

11.1 Termination by Subscriber

You may cancel your Subscription at any time through your Account settings or by contacting us. Cancellation takes effect at the end of the current billing period. However, if an applicable Order Form specifies a minimum term or minimum commitment period, you may not cancel the relevant Subscription (or the relevant part of it) during that period except as expressly permitted in that Order Form. No refund is provided for the remaining unused period unless required by law or provided under clauses 10.3 or 18.2.

11.2 Suspension or termination by Lede

We may suspend or terminate your access to the Lede Platform with notice if:

you breach these Terms and fail to remedy the breach within 30 days of written notice;
you fail to pay fees when due; or
we are required to do so by law or to protect the security or integrity of the Lede Platform.

We may suspend access immediately, without notice, where we have reasonable grounds to believe that immediate suspension is necessary to:

address a security incident or suspected unauthorised access;
prevent or mitigate a material risk of harm to the Lede Platform, other users, or third parties; or
comply with a legal requirement.

Where we suspend access immediately without notice, we will (where practicable) provide notice as soon as reasonably possible after suspension, including the reason for suspension, and we will restore access promptly once the basis for suspension has been resolved (unless termination is permitted under these Terms or required by law). Nothing in this clause limits any rights you may have under the ACL.

11.3 Effect of termination

On termination, your right to access the Lede Platform ends. Your account remains reachable for 30 days after the termination date and then becomes inaccessible; you should retrieve any Content you wish to keep before then. You can export your Content at any time while your account is active from your account settings. Your Content is permanently deleted once 90 days have passed from the termination date, in accordance with the Privacy Policy, unless we are required by law to retain it. Clauses that by their nature should survive termination will continue in force.

12. Data Breaches

Lede maintains a written data breach response plan. In the event of an eligible data breach as defined under the Notifiable Data Breaches scheme (Privacy Act 1988 (Cth), Part IIIC), we will assess the breach, notify the Office of the Australian Information Commissioner and all affected individuals as required by law, and take immediate steps to contain the breach and prevent recurrence.

Operators must notify Lede immediately at privacy@workwithlede.com if they become aware of any actual or suspected data breach involving Worker personal information processed through the Lede Platform. Operators must not take any action that may prejudice an investigation or required notification without first consulting Lede.

13. Warranties and Disclaimers

Lede warrants that the Lede Platform will be provided with reasonable care and skill and substantially in accordance with the Documentation.

To the extent permitted by law, we exclude all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or uninterrupted availability.

Nothing in these Terms excludes rights under the ACL that cannot lawfully be excluded.

14. Limitation of Liability

14.1 To the maximum extent permitted by law, Lede's total aggregate liability to you under or in connection with these Terms (including in contract, tort (including negligence), breach of statutory duty, under statute or otherwise) is limited as follows:

(a) where the claim relates to a particular Site, to the total fees paid by you for that Site in the 12 months preceding the event giving rise to the claim, together with any fees prepaid by you for that Site for a future period. Fees paid for other Sites that are not the subject of the claim do not count towards this limit; and

(b) where the claim relates to the Account as a whole and cannot reasonably be attributed to a particular Site, to the lower of:

(i) the total fees paid by you in the 12 months preceding the event giving rise to the claim; and (ii) AUD $10,000.

14.2 To the maximum extent permitted by law, neither party will be liable for indirect, consequential, incidental, special, or punitive damages, including loss of revenue, loss of profit, or loss of data or loss of goodwill arising in connection with these Terms, even if advised of the possibility of such damages.

14.3 Nothing in these Terms excludes, restricts or modifies any right or remedy, or any liability, that cannot be lawfully excluded, restricted or modified under the ACL or any other applicable law (including any consumer guarantees under the ACL). Where the ACL permits liability for breach of consumer guarantees to be limited, Lede's liability is limited to the maximum extent permitted by law.

14.4 The limitations in this clause 14 do not apply to:

(a) liability that cannot be excluded or limited under Australian law;

(b) death or personal injury caused by negligence; or

14.5 This clause 14 limits Lede's liability to you. The indemnity in clause 15 sets out your liability to Lede and, to the extent permitted by law, applies despite this clause 14. If the indemnity in clause 15 is held to be void or unenforceable (including under the ACL unfair contract terms regime), Lede's rights and remedies are not affected except to the extent required by law.

15. Indemnity

15.1 You agree to indemnify and hold harmless Lede Technologies Pty Ltd and its officers, employees, and agents from and against any third party claim, liability, loss, damage, cost or expense (including reasonable legal fees) arising from or in connection with any of the following, to the extent caused by you or your Workers:

(a) your use of the Lede Platform in breach of these Terms;

(b) your violation of applicable law; or

15.2 The indemnity in clause 15.1 does not apply to the extent that the relevant claim, liability, loss, damage, cost or expense is caused or contributed to by:

(a) Lede's breach of these Terms;

(b) Lede's negligence; or

15.3 To the maximum extent permitted by law, your aggregate liability to Lede under this clause 15 is capped at the amounts set out in clause 14.1 (applied by reference to the Site or Account to which the claim relates).

15.4 Lede must:

(a) promptly notify you in writing of any claim or threatened claim to which the indemnity in clause 15.1 may apply; and

(b) provide reasonable information and cooperation in relation to the defence and settlement of that claim,

and you may participate in the defence of the claim with counsel of your choosing (at your cost). Lede must not settle any claim in a manner that imposes any admission of liability or any non-monetary obligation on you without your prior written consent (not to be unreasonably withheld or delayed).

15.5 Nothing in this clause 15 limits any rights or remedies you may have, or any liability Lede may have, that cannot lawfully be limited under the ACL or any other applicable law.

16. Third-Party Services

The Lede Platform relies on third-party services to operate - including cloud infrastructure and AI hosting, authentication, payments, transcription, email delivery, analytics, error monitoring, and customer-relationship tooling. The current list of these providers, what each receives, where it is hosted, and which involve a cross-border disclosure, is set out in the "Who has access to your data" table in our Privacy Policy, which forms part of these Terms. Each provider is governed by its own terms and privacy policy, and Lede takes reasonable steps to ensure they handle personal data securely and consistently with applicable Australian privacy law.

Where integrations with additional third-party services are made available, your use of those services is governed by that provider's terms.

17. Governing Law and Disputes

These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales.

Before commencing proceedings, the parties agree to attempt to resolve any dispute through good faith negotiation for at least 30 days after written notice of the dispute.

18. General

18.1 Entire agreement

These Terms, together with the Privacy Policy and any order documentation (including any Order Form), constitute the entire agreement between the parties relating to the Lede Platform and supersede all prior agreements and understandings.

If there is any inconsistency between these Terms and an Order Form, the Order Form prevails to the extent of the inconsistency, including in relation to clauses 3.5 (Refunds), 3.9 (Mid-cycle changes) and 11.1 (Termination by Subscriber).

18.2 Amendments

We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect (unless the change is required by law or is necessary to address a security risk or prevent harm, in which case we may implement the change sooner and notify you as soon as practicable).

If a material change would materially and adversely affect your rights or obligations under these Terms, you may terminate your Subscription by giving written notice before the effective date of the change. If you terminate under this clause, we will refund any prepaid fees for the unused portion of the then-current billing period (calculated on a pro-rata basis).

Continued use of the Lede Platform after the effective date constitutes acceptance of the updated Terms. Nothing in this clause limits any rights you may have under the ACL.

18.3 Waiver

A failure to exercise or delay in exercising a right under these Terms does not constitute a waiver of that right.

18.4 Severability

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable. The remaining provisions continue in full force.

18.5 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, which will not unreasonably be withheld or delayed.

We may assign these Terms (including by way of novation) to:

a related entity; or
a purchaser of, or successor to, all or substantially all of our business or assets to which these Terms relate,

provided that the assignee agrees in writing to assume and perform our obligations under these Terms.

If we assign or novate these Terms under this clause, we will provide you with written notice as soon as reasonably practicable. Nothing in this clause limits any rights you may have under the ACL.

18.6 Notices

Notices under these Terms should be sent to info@workwithlede.com. We will send notices to the email address associated with your Account.

19. Contact

Lede Technologies Pty Ltd (ACN 698 337 718)
Email: info@workwithlede.com
Website: workwithlede.com